Privacy Policy

Vexocore IT Services Pvt. Ltd. (“VEXOCORE”, “we”) provides the AI, cybersecurity and engineering layer described at vexocore.io. This page tells you what we collect, why, and how long we keep it.

1. What we collect

Account information you give us (name, email, company), content you submit through forms, usage telemetry (page views, referrers, IPs hashed for rate-limiting), and the contents of support tickets. Customer data processed on our platform is governed by the master services agreement and our DPA.

2. Why we use it

To deliver and improve our services, respond to inquiries, prevent fraud and abuse, comply with legal obligations, and (where you opt in) to send you marketing about VEXOCORE.

3. Lawful bases (DPDPA / GDPR)

Contract performance, legitimate interest in running our business, compliance with the Digital Personal Data Protection Act (DPDPA, 2023), compliance with the Digital Personal Data Protection Act (DPDPA, 2023), and consent for marketing. You may withdraw consent at any time by emailing privacy@vexocore.io.

4. Sharing

With sub-processors listed in our Trust Center, government bodies when legally required, and successors in the event of a merger. We never sell personal data.

5. Retention

Operational logs: 90 days. Marketing data: until you unsubscribe. Customer data: as long as the contract is active, plus 90 days for backup expiry.

6. Your rights

Access, correction, deletion, portability, objection, and lodging a complaint with a supervisory authority. We respond within 30 days.

7. Contact

Email privacy@vexocore.io or write to our Grievance Officer at Bhiwadi, Rajasthan, India.